Privacy Policy


Universal Music Operations Limited ("Universal Music" "us" or "we") operates this website and respects the security and privacy concerns of users of this and all its websites. We are notified under the Data Protection Act 1998 (the "Act") and comply with the Act in all our dealings with your personal data.

By using the website you agree to the terms of this Privacy Policy. As a general rule and other than via cookies (see the sections below headed "Third Party Cookies" and "Cookies"), no personal data (i.e. name, address, telephone number, e-mail address) is automatically collected from users of this website. However, there may be circumstances in which users voluntarily supply such personal data and in this event, any such personal data will be kept secure and confidential and will be used only for those purposes made known to users at the time the personal data is collected, or for the purposes specified in this Privacy Policy. We will also add your registered email address and personal details to our database if you register for updates from Universal Music via Facebook Connect. We follow strict security procedures for the storage and disclosure of personal data you have given us in order to prevent unauthorised access.

Personal data collected via this website is controlled by:

Universal Music Operations Limited,
364-366 Kensington High Street,
W14 8NS.


We may collect the following personal data from you:

your name, email address and other contact details you provide from time to time;
your payment information, such as credit and debit card details;
details around your use of the website (see the sections below headed "Third Party Cookies" and "Cookies"); and
any other information that you provide when filling in forms, posting information on the website and/or the forums or when you contact us.

We may also appoint third parties to collect and process personal data on our behalf for certain purposes such as targeted advertising and enabling single sign on functionality and social network integration as described here.


If you use Facebook to register for email updates or to login to a website from one of our artists, we may import personal data from your Facebook profile into our database.

We will only import personal data which you have made publicly available and it will be safeguarded in line with our standard privacy policy.

The personal data we may collect (if available) is:

Your email address
Your first and last name
Your location (Hometown and country)
Your gender
Your date of birth
Your likes
Your social activity with respect to the artist


The personal data collected is used to:

provide users with information on the relevant Universal Music Artist;
to customise the user's online experience and to improve the content of the website;
for internal review of the web pages visited by the user;
to track the progress and number of entries in promotions and contests;
to track the number of users of the website and where appropriate, the products purchased through the website; and
to provide users with information about produces or services that we, or carefully selected third parties, believe will be of interest to users (please see the sections directly headed "Sharing Personal Data" and "Direct Marketing").


How long we keep your personal data depends on the context in which you provide it and the purposes for which we use it, but we will only ever retain your personal data for as long as is necessary for these purposes. Specifically:

we will keep your personal data for as long as is necessary to provide you with products and/or services that you have requested or purchased;
we will keep your contact information for marketing purposes for as long as we have your consent for: (i) us to send you marketing information about our products and services by you not opting-out of receiving this marketing information; and/or (ii) third parties to provide you with information about products or services that may be of interest to you by you opting-in to receiving this marketing information;
we will keep records of any transactions for up to six years so we can respond to any complaints or disputes that arise during this time; and we will keep other information about you if it is necessary for us to do so and for us to comply with law or to protect or own, or other persons', interests.
You can request details of the personal data that we hold about you by contacting and requesting the personal data that you would like access to. We may charge you a fee of up to £10 for this service. If you think any information we have about you is incorrect or incomplete, please write or e-mail us as soon as possible. If required, we will correct or update any information as soon as possible


As Universal Music is part of a worldwide group of companies, Universal Music may from time to time transfer your data to another Universal Music group company and your data will then be used within the Universal Music group of companies. By agreeing to this Privacy Policy, you consent to us providing your personal data to the Universal Music group companies (as such group companies may be updated from time to time).

Some Universal Music group companies are located in other jurisdictions (including but not limited to jurisdictions outside of the European Economic Area). Personal data will only be so transferred to these other jurisdictions in circumstances where it is necessary or appropriate to achieve the purposes set out in this Privacy Policy or the purposes made known to you at the time personal data is collected. For example, if a user opts in to receive information and promotions from Universal Music, we may transfer data to the Universal Music group company such other jurisdictions in order for the Universal Music group company to you with relevant information and promotions as described above. Communications may therefore come from local Universal Music group companies, be in your local language and promote localised events/promotions. You will be given the opportunity to opt out of those local communications on any email you receive from them.

Sometimes we will share your personal data with third parties outside of the Universal group and we may do this for the following reasons:

to provide you with a service and/or product, but your personal data will only be used to provide you with this service and/or product;
to provide you with information about promotions and offers if you have given your consent to receive these communications in accordance with the section headed "Direct Marketing";
where it is necessary to comply with law or to protect our or another person's rights, property or safety (including to prevent fraud and to reduce payment risk – see the section headed "Financial"); and/or in the event that we sell or buy any business or assets.

Where a relevant artist and/or its management company have entered into an agreement with Universal Music to have access to consumer data collected from the use of the website for future marketing purposes, we may allow access of your personal data to them. However, we will not do so unless they have confirmed to us that they are registered with the Data Protection Act. Should Universal Music and the artist part company, the artist may still directly contact you with future marketing regarding the artist in question going forward, but at all times you will be given clear guidance on their privacy policy and an option to opt out of future mailings from them.


Generally we store and process your personal data within the United Kingdom, but sometimes we may transfer your personal data to a jurisdiction outside of the European Economic Area (including to Universal Music group companies as mentioned above) and your personal data will then be processed in these jurisdictions. Certain approved third parties appointed by us to collect and process personal data on our behalf may transfer personal data outside of the European Economic Area for the purposes of processing personal data where their servers are located outside of the European Economic Area. Please note that privacy laws in these other jurisdictions may not provide the same level of protection as those within the European Economic Area. By using this website you agree to this processing and transfer of personal data outside of the European Economic Area. We will take all steps that are reasonably necessary to ensure that your personal data is treated securely and is used in accordance with this Privacy Policy even when your personal data is transferred to, and processed in, a jurisdiction outside of the European Economic Area and no matter where your personal data is processed, this Privacy Policy will remain in effect. We shall take all steps reasonably necessary to ensure that any third parties who transfer personal data outside of the European Economic Area as described above shall have the appropriate protections in place to satisfy the requirements of the Data Protection Act.


Where users have signed up and not opted out from receiving information and promotions from us, the personal data may also be used to notify users of future Universal Music product releases and information on the artist concerned together with news on other Universal Music artists, related products and services which may be of interest to users. You hereby give us your consent to receive marketing information from us for these purposes by choosing not to opt-out on the registration form.

If at any time you wish to stop receiving information you can opt out or reply to the e-mail address at the bottom of each e-mail you receive from us. You can also opt out of any SMS communications you receive from us. Alternatively you can e-mail us at and tell us what you would like us to do.

we may market third party products or services ourselves that are expressly connected with the relevant artist, such as ring-tones. We may also, occasionally include advertising for third party products or services on the website, or in newsletters or other artist mailings you receive from us.

You give us your consent to receiving marketing information from third parties (including artists and their management companies) about their products and services by choosing to opt-in on the registration form. We do not pass your details to third parties for the purposes of allowing them to market their products or service to you, UNLESS you have ticked this UNLESS you have ticked the third party box on our registration forms giving us permission to do so.

You give us your consent to receiving marketing information from our group companies.

Please note that the opt-ins and opt-outs on this website cover all means of us communicating with you, including by email, post, phone SMS text message and other electronic means.

When you choose to opt-in or opt-out through this website, this opt-in or opt-out will only apply to the personal data stored about you on this website's databases. If you have provided personal data to one of our group companies through another channel, the use of that personal data will not be affected by the opt-ins or opt-outs that you select on this website.

If you register for artist update via SMS to 82665 you will be registered for email and mobile updates. Please note this is a UK Only service. Texts are completely FREE to you with the exception of the initial registration text which will cost your standard network charge. To stop receiving text messages in the future all you have to do is text STOP [KEYWORD] to 82665 - the relevant keyword will have been given to you at initial registration and on any subsequent text messages. To stop receiving emails just click on Opt-Out link on any of the emails you receive from us.


If you are under the age of 16 you should obtain the consent of your parents or legal guardians for submitting any personal data to this website.

Children under the age of 13 should not submit any personal data without the written consent of their parents or legal guardian. If you are a child under 13 and want to submit personal data to us please ask your parent or legal guardian to send us an email at with the subject 'Parental Consent' specifying that they consent to us collecting your personal data through this website. You and your parents or legal guardians should also read the Safe Surfing Guide here. Parents or legal guardians may review or change the personal data of their children or refuse further collection of any such personal data by sending an email to us at


Some of the advertisements you see on this and some artist sites are generated by third parties. Some of these third parties generate their own "anonymous cookies" to track how many unique users have seen a particular ad, and how many times they have seen it. These third party cookies cannot be used to identify an individual user, but only for statistical purposes, for example, in providing you with advertisements that are more relevant to your interests. Additionally, the companies that generate these cookies have their own, very strict, privacy policies but we don't have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all (although we may use statistical information arising from these third party cookies and provided to us by third parties, to improve the targeting of advertisements to users). We may also allow the artist and/or its management company to collect and process data (including personal data) from users via third party cookies or similar technologies used on this website for the purposes of statistical analysis and targeted advertising provided that they have confirmed to us that they are registered with the Data Protection Act. Where the artist and/or its management processes personal data collected via third party cookies they will do so in accordance with their own strict privacy policy and not this privacy policy. Again, we don't have access to these cookies; other than allowing them to be served, we have no role to play in these cookies at all Universal Music may also appoint approved third parties to collect and process data (including personal data) on our behalf using such third party's cookies or similar technologies for the purposes of targeted advertising. For more information on third party cookies that are used on this website, please see our cookies policy here.

If you wish to block third party cookies, you can do so in your browser's security settings - indeed, the majority of browsers will block them by default.


Universal uses cookies and for more information on our use of cookies, please see our cookies policy here.


Google Analytics uses cookies to define user sessions, as well as to provide a number of key features in the Google Analytics reports. Please click here for information about how Google Analytics uses cookies and details of what cookies are set by Google.

We may use Google Analytics for the following purposes:

Remarketing: (showing our ads on third party websites). Universal Music and third-party vendors, including Google, use cookies to inform, optimise and serve ads based on someone's past visits to our website.

Google Display Network Impression Reporting: Universal Music and third-party vendors, use cookies to report how our ad impressions, other uses of ad services and interactions with these ad impressions and ad services are related to visits to our site.

Google Analytics Demographics and Interest Reporting: Universal Music use data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics to inform our marketing strategy.

Visitors can opt out of Google Analytics for Display Advertising and customise Google Display Network ads using Google's Ad Settings page.

Visitors can opt out of Google Analytics using this link.

For more information on our cookies, please visit our cookies page.


We are always looking to improve our user experience on the website and to find out more about our users' tastes in music. We conduct research by sending out questionnaires from time to time by email. If you receive one you do not need to complete it if you do not want to. If at any time you wish to stop receiving research questionnaires you can reply to the email address at the bottom of the email you receive. Alternatively email us at and tell us you do not want to receive any more questionnaires.


If we provide you with the opportunity to email a web page to another person, we will need to collect your email address and the email address of those to whom you send the page. We will use the email addresses collected this way for no other purpose expect to send the web page, and the addresses will be deleted once the page has been sent unless you have opted in to receive information and promotions from us as set out above using the same email address, in which case we will retain your email address for this purpose unless and until you notify us that you wish to stop receiving information.


We may use your financial information (including credit card transactions) to check your qualifications and bill you for and otherwise facilitate your purchase of products and services. When you make a purchase on the website, we will provide your financial information (including credit card transactions) to our service providers and to such third parties as we determine is necessary to process your transactions. These third parties may include the credit card companies and banking institutions used to process the transaction. Also, depending on the circumstances of our arrangements, we may share your financial information (including credit card transactions) with applicable Event Partners, primarily but not exclusively for facilitating "will call" ticket pick up and dispute resolution and customer service at the event venue on the date of the event. When you purchase products or services of third parties (such as magazine subscriptions) offered on the website, we will provide your financial information (including credit card transactions) to those third parties. Any of these various third parties are authorised to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control.


We may use, and may transfer to others to use, broad demographic information that may include data from your activity at the website, but not personal data. For example, we use broad demographic information to tailor the site to the interests of our visitors, and we may share it with advertisers and other third parties so that they can tailor their advertisements and communications to the appropriate audience. We reserve the right to use such broad demographic information, and to allow others to make use of it, without limitation or restriction, and without further notice to you, in our sole and absolute discretion and is the sole and absolute discretion of those with whom we share such information.


Universal Music works with a number of carefully selected third party companies that provide a broad range of online solutions, from traffic analysis and advertising to user experience enhancements, such as enabling you to use the same login details across multiple websites.

It is sometimes necessary for Universal Music to provide these companies with access to limited personal information about our users. In such cases Universal Music will share only the personal data required to for these companies to perform their functions and will not allow them to use this data for any other purposes. A selection of these third party companies include:


Universal Music uses Appreciation Engine to provide single-sign-on functionality, social network integration and user analytics for a number of Universal Music websites and registration forms. This enables you to login to an artist website or register for artist updates by using your social media accounts such as a Facebook or Twitter account for example, rather than using an email address and password. If you do choose to use an email address and password, these credentials will allow you to access other Universal Music websites & forms as your unique ID will be stored via the Appreciation Engine login.

The Appreciation Engine collects personally identifiable information such as names and email addresses, demographic information, location and behavioural information in accordance with the preferences you gave when setting up your social account. Appreciation Engine may transfer the personal data outside of the European Economic Area for the purposes of processing personal data as Appreciation Engine's servers are located outside of the European Economic Area. Appreciation Engine is Safe Harbor certified and Universal Music shall take all steps reasonably necessary to ensure that Appreciation Engine have the appropriate protections in place to satisfy the requirements of the Data Protection Act.

Universal Music will also have access to the data collected by Appreciation Engine on our behalf while facilitating user interaction with our websites and other online properties, such as apps. This may include personal and behavioural data, such as which websites on the Universal Music network a specific user has visited and the comments a user has made on Facebook about a Universal Music artist.

This data will be used as part of Universal Music's combined digital marketing strategy, which includes communication via email, SMS, social media and online advertising. You can find more information


Comufy is a service that enables Universal Music to communicate with fans of our artists via Facebook notifications. If you provide us with your Facebook ID, by registering for one of our mailing lists or websites using Facebook, or any other means, we may provide Comufy with your Facebook ID and/or email address to enable us to communicate with you about your requested artist via Facebook apps, notifications and other channels. If you do not wish to receive these notifications, please log into Facebook and set the notification permission setting of the Comufy app to 'Never'. You can find more information at


Facebook allows companies like Universal Music to target specific users with advertising campaigns across their service. To enable Facebook to identify these users it is necessary for us to provide them with a 'hashed' non personally identifiable fingerprint of your email. Facebook will be able to match your email address if they already exist in their database (because the fingerprints will be the same).

This data is sent to Facebook over a secure connection and compared with their user database. Any non-matches are ignored while matches will be made available to Universal Music for targeted advertising campaigns across the Facebook service.

If we decide to include you in a list of users to be targeted with an advertising campaign on Facebook, we will use an interface managed by Facebook to hash your email into a non personally identifiable format before transmitting this to Facebook.

You can find more information about Facebook advertising here.


When we include links to other internet sites, on this site and in our newsletters and other communications, we do so solely as a convenience to our visitors. Operators of such linked sites may acquire personal data about you through registration procedures or other means and may use that personal data in accordance with their own privacy policies, over which we have no control. Your access and use of linked sites is solely at your own risk.


Whenever we obtain your personal data we take reasonable precautions to protect it from unauthorised access or disclosure, but we cannot act as insurers of the security of your personal data transmitted over the internet. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorised third party access or other acts of third parties, or acts or missions beyond our reasonable control.


If you are a member of the artists community you should note that when you complete your member profile this information can be viewed by other members. Accordingly, you should not provide any information in your member profile that you do not wish to share with third parties and you should have no privacy expectations with respect to the information contained within it. You should be aware that if you voluntarily disclose information online in a public accessible area, such as in your member profile, a message board or chat room, that information may be collected an used by others. We do not control the actions of our visitors. If you disclose personal data in your member profile message board or any other public accessible place on the internet you do so at your own risk and should understand that your submitted information may be collected and used by others to send you unsolicited messages, advertisements, or for other purposes. Please remember the protection of your privacy begins with you. You are solely responsible for maintaining the secrecy of any password you use to register, and you should always be careful and responsible whenever disclosing information online.


Universal may make changes to this privacy policy from time to time but will not change the way we use your personal data provided previously without your consent.

If any provision of this Privacy Policy is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall be enforced. Universal's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches.

This Privacy Policy is governed in all respects by the laws of England and Wales. Legal proceedings related to the matters set out in the Privacy Policy shall be brought in and adjudicated solely in the courts of England and Wales.