I'm experiencing a problem with my payment, what should I do?

Log back in to your account and click the "Make Payment" button displayed under the name of your project. Please note that we currently only accept Mastercard and Visa.

If the payment fails again you might need to ask your bank to see if there are any issues currently blocking your transactions. Please note that transactions are in GBP and if you are based outside UK your bank might have blocked the transaction for security .

Please note once blocked, your card can no longer be used on our payment system, you would need to use a different card.