FAQ

FAQs Mastering

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FAQS Mixing

 

Category: Mastering
Question: Can I use special characters in my track name or project name?
Answer: Please do not use £$“ % / ,. ?! or any other special characters in your track and project name as this can cause problems.

 



Category: Mastering
Question: I’m having problems with uploading my tracks, what should I do?
Answer: There are various reasons why this might occur and it can be due to the size of your track, the track being in the wrong format or using special characters in the name of your file and project (&$*% etc). Please make sure you only use letters and numbers in your project and file name. Your track should be no longer than 10 minutes and be in the format specified here.

 



Category: Mastering
Question: I've received a promotional code, what do I do with it?
Answer: Upload your tracks, choose your engineer and what formats you require - then when you get to the page with your billing address you will see an "Apply discount code" section on the right hand side (below the total sum). Please enter your code and click apply, you should see the change to the amount below.

 



Category: Mastering
Question: How do I download my tracks?
Answer: To download your tracks you need to log in to your account, go to the relevant project and click on the blue "Job Ready" link. You will be able to open the file when it's ready.

 



Category: Mastering
Question: Can I get my track mastered within a day?
Answer: Yes. Just choose the "FAST TRACK" option for 20GBP and we will get your track back to you within 2 working days. Please note that if you choose a specific engineer we cannot always guarantee 2 working days delivery from them If this is the case we will be in contact with you promptly to resolve the situation.

 



Category: Mastering
Question: I'm experiencing a problem with my payment, what should I do?
Answer: Log back in to your account and click the "Pay now" button displayed under the name of your project. Please make sure you have chosen the right type of card: Master Card, Visa Debit, Visa Delta, Visa Connect, Visa, Solo, Maestro. If the payment fails again you might need to ask your bank to see if there are any issues currently blocking your transactions. Please note that transactions are in GBP and if you are based outside UK your bank might have blocked the transaction for this reason. 

 



Category: Mastering
Question: Is VAT included in the price?
Answer: No. VAT will be added to the price of your job, and displayed alongside your order on the checkout page right before payment.

 



Category: Mastering
Question: Can I get any revisions to my mastered track?
Answer: Yes, you are allowed 1 set of revisions on your mastered track. After that, however, any further alterations will be charged at £90 a track or £110 if you specify an engineer.

 



Category: Mastering
Question: How can I pay?
Answer: Please upload your track, choose your engineer and add your billing address, pressing the continue button to move on to the next step each time. You will be then moved to a secure payment page where you need to put in your card details including name, number, expiry date and security code. We accept the following: Master Card, Visa Debit, Visa Delta, Visa Connect, Visa, Solo, Maestro. Please note that you will be charged the GBP price as presented on the website. 

 



Category: Mastering
Question: What format should I send my track in?
Answer: WAV or AIFF please. Uncompressed stereo with a bit depth of at least 16bit (and maximum 24bit) with a sampling frequency of 44.1kHz up to 96kHz. No pre-processing using limiting or normalising – we need as much headroom as possible to work with to make sure that your tracks sound as good as possible when we master it. **Please note: Track duration must be no longer than 10 minutes** Each version or mix of a track will be charged separately. 

 



Category: Mastering
Question: How will you deliver my track?
Answer: Your track will either be uploaded to your account section, or sent to you in the post if you have requested to receive it in a physical format.

 



Category: Mastering
Question: Will you notify me when my track has been mastered?
Answer: Yes, you will receive an email letting you know your mastered track is ready to download.

 



Category: Mastering
Question: How long will it take to master my track(s)?
Answer: Online mastering should take a maximum of 5 working days from the point of payment, subject to your engineer's workload. However if you need your track before this deadline we can master your track in 1-2 working days. Simply choose the "FAST TRACK" option after you upload a track and it will be mastered within 1-2 working days. 

 



Category: Mastering
Question: Will I hear from the engineer mastering my track directly?
Answer: Yes. If needed then our engineers will get in touch with you about your track directly using the messaging service. We will notify if you receive a message from them and you need to simply login into your account and click on messages to read and respond to messages.

 



Category: Mastering
Question: Can I choose which engineer will master my track?
Answer: Yes you can, when you are submitting the project, though there will be an extra cost attached to this service... We suggest that you start by having a look through their past projects before making your choice. Please note, there is no option to attend the mastering session yourself.

 



Category: Mastering
Question: What formats can I get my track in? CD? Vinyl? Digital download?
Answer: All of the above. We will supply a mastered 44.1kHz 16bit wav or AIFF file unless you specify a higher resolution file is required as well as post physical releases to you on your choice of CD or vinyl.

 



Category: Mastering
Question: What is mastering? 
Answer: Mastering is the last stage in the process of putting a track (or release) out, adding the final polish to ensure that it sounds the best that it can in all possible playback situations and making sure that it fits together seamlessly so the sound doesn’t vary from track to track. Online mastering gives you access to Abbey Road’s world class facilities from anywhere on the planet, and after submitting a track it will be assigned to the most suitable engineer for the job and returned in whatever format your prefer – as a downloadable file or by post on CD or Vinyl. 

 
 


Category: Account
Question: I can’t find LOGIN button.
Answer: Go to abbeyroad.com/online-mastering page and look in the top left corner for a black LOGIN button. If you cannot see the button on this page it means that your browser window is too small (our service is not supported on mobiles and small devices). Please access the site on standard size PC or Mac and repeat the steps above.

 



Category: Account
Question: I've forgotten my password
Answer: Please click the black LOGIN button on the right hand side of abbeyroad.com/online-mastering. You will see a pop up with logins. Please locate the "Forgot your password" link and click on it. You will need to enter your email on the next page and we will send you email with instructions on how to reset your password.

 



Category: Account
Question: Can I access my account at any time to view my files?
Answer: Yes you can, just click on the Login button in the Online Mastering or the Online Mixing pages under the Online Services tab and log in to your account using your desktop computer. Your mastered tracks will be stored there for one month after our initial upload.

 



Category: Account
Question: How do I login?
Answer: Go to abbeyroad.com/online-mastering and look in the top left corner for a black LOGIN button. Click on it and Register or Login.

 
 



Category: Contact
Question: I need more help, 
Answer: Then get in touch. The best way to contact us is via our website using the contact form at the bottom of the online mastering page. Remember to quote the relevant job number, which you can find on your account page.

 
 



Category: Mixing
Question: Can I post my tracks to you?
Answer: Yes. Please send a CD-R, DVD-R or Memory stick to: Peach Kazen Online Mixing Abbey Road Studios 3 Abbey Road St Johns Wood London NW8 9AY UK (Remember to make a note of the artist and song in clear lettering) If you experience any problems please contact us, we are here to help. 

 



Category: Mixing
Question: Is VAT included in the price?
Answer: No. If applicable, VAT will be added to the price of your job, and displayed alongside your order on the checkout page right before payment.

 



Category: Mixing
Question: I've received a promotional code, what do I do with it?
Answer: Upload your tracks as normal - then when you get to the page with your billing address you will see an "Apply discount code" section on the right hand side (below the total sum). Please enter your code and click apply, you should see the change to the amount below.

 



Category: Mixing
Question: I'm experiencing a problem with my payment, what should I do?
Answer: Log back in to your account and click the "Pay now" button displayed under the name of your project. Please make sure you have chosen the right type of card: Master Card, Visa Debit, Visa Delta, Visa Connect, Visa, Solo, Maestro. If the payment fails again you might need to ask your bank to see if there are any issues currently blocking your transactions. Please note that transactions are in GBP and if you are based outside UK your bank might have blocked the transaction for this reason.

 



Category: Mixing
Question: How do I download my tracks?
Answer: To download your tracks you need to log in to your account, go to the relevant project and click on the blue "Job Ready" link. You will be able to open the file when it's ready.

 



Category: Mixing
Question: Will my song be mastered?
Answer: Abbey Road Studios does provide a separate online mastering service. Please check our online mastering page for more information.

 



Category: Mixing
Question: Once I’ve heard my mixed track, will I be allowed any mix revisions
Answer: You’ll be allowed 1 revision or reasonable number of tweaks to levels or sonic elements within the mix, absolutely, e.g. “bring the reverb on the vocal down,” “bring the level on the bass solo up,” or “add more boom to the kick drum,” “the ukulele sound is too bright,” “a little closer to its sound in my reference mix,” etc. Major changes in direction will be treated as a new job, not a mix revision. For this reason we strongly recommend that you provide a reference mix and as much written instruction as possible, along with any commercially released reference song you find relevant. Two mix revisions are included in the price, and must be requested within a reasonable amount after the delivery of your mix. Any requests for any further mix revisions after this will be charged for.

 



Category: Mixing
Question: Ok great. What will I get back at the end of it all?
Answer: You will be supplied with, - 1x Limited ‘listening’ copy of track at 44.1 / 16bit - 1x Unlimited mix master at original sample rate and bit depth - 1x Unlimited backing track at original sample rate and bit depth - 1x Unlimited Instrumental track at original sample rate and bit depth - 1x Unlimited a cappella track at original sample rate and bit depth.

 



Category: Mixing
Question: I’m having problems with uploading my tracks, what should I do?
Answer: There are various reasons why this might occur and it can be due to the size of your track, the track being in the wrong format or using special characters in the name of your file and project (&$*% etc). Please make sure you only use letters and numbers in your project and file name. Your track should be no longer than 10 minutes and be in the format specified here.

 



Category: Mixing
Question: How much headroom do I need to leave?
Answer: Plenty of headroom please. Artifacts like clipping and distortion cannot be removed in the mix process, so allow plenty of headroom when printing your multi-tracks to avoid any.

 



Category: Mixing
Question: What should my submitted file look like?
Answer: We accept WAV or AIFF files at 44.1, 48, 88.2 and 96kHz; 16/24 or 32 bit. Please supply us with mono or stereo files, clearly named and without audio clipping. You will need to provide multi-tracks that are consolidated or bounced from the start point of your song (bar 1 beat 1 or start time code). All files must be of the same duration, sample rate and bit depth. Sorry, but we cannot accept DAW sessions (i.e Pro Tools, Logic, Cubase etc). We ask that you also double check your audio files before uploading. Reload them into a new Session/Project, checking that they are the correct placement and length, Also checking that any crossfades have been included when consolidating or Bouncing in Place. Please ensure the multi-tracks provided are ready for mixing and do not assume any tuning or timing issues will be automatically resolved. However, if a small amount of vocal tuning is desired you can provide this information. If our engineer suspects the amount of tuning or editing will seriously intrude on mix time you will be informed. Large amounts of tuning and editing will be charged for and will delay turnaround time. It is in your best interest to do any tuning and editing in your time, so that the Abbey Road Studios engineers can maximize time spent mixing your song. 

 



Category: Mixing
Question: I’m thinking of adding a load of reverb and effects prior to the mix. Is that ok?
Answer: Ideally not. We ask that you please supply multi-track files dry, without reverb or effects. But, if you feel that a specific effect, processing or creative element (filter sweeps, delays etc.) is an integral part of the sound then please provide a clearly labelled ‘dry safety’ version of your track with-in your ‘Reference Audio Folder’ when you submit your project (Any audio in this folder won’t be counted as an additional track).

 



Category: Mixing
Question: Can I use special characters in my track name or project name?
Answer: Please do not use £$“ % / ,. ?! or any other special characters in your track and project name as this can cause problems.

 



Category: Mixing
Question: Oops. I seem to have lost my file.
Answer: The mixed file will remain online on the Abbey Road servers for 2 months after the date of delivery, so you can download it any time during that period. Obviously, we advise that you back up your mixed file once you’ve got it down for after this period - or as soon as you get the track down ideally, just to play it safe!

 



Category: Mixing
Question: Is it ok for me to say, “I’d like it to sound like [insert your favourite song here]…?”
Answer: Absolutely. In addition to as much written information as possible you’re welcome to provide a rough mix as well as a commercially released reference song, as these will be useful as guides for the engineer (this won’t be counted as an additional track).

 



Category: Mixing
Question: What about midi?
Answer: Please print any midi or virtual instruments – as we only accept audio files.

 



Category: Mixing
Question: Is there a limit on tracks I can use?
Answer: Yes. Through the online service there is a 64 multi-track limit. If you have more than 64 tracks please contact us.

 



Category: Mixing
Question: Can I use any of Abbey Road’s world famous effects in my mix?
Answer: Sure thing. Effects such as our chambers and plates as well as our vintage Fairchild, Pultec and RS124 are available for your mix though this is subject to availability and at the discretion of the engineer, as they may not be suitable for all mixing situations.

 



Category: Mixing
Question: If I pay more can I choose my engineer or studio?
Answer: Sorry, this is not possible through the online mixing service. If you would like to book a specific studio and engineer please contact bookings@abbeyroad.com for studio rates.